At BarQualified, we strive to ensure that you are completely satisfied with your purchase. If you receive a product that is incorrect, damaged, or not in line with the quality described on our website, we are here to assist you with a return or exchange.
1. Eligibility for Returns/Exchanges
You are eligible for a return or exchange if:
Incorrect Goods: The product received does not match the item you ordered.
Damaged Goods: The product arrives damaged or defective.
Quality Issues: The product does not meet the quality standards as described on our website.
2. Process for Returns/Exchanges
Notification: To initiate a return or exchange, please send an email to [contact email] within 5 days of receiving your order. Include your order number, a description of the issue, and, if applicable, photographic evidence of the incorrect or damaged product.
Approval: Once we review your request, we will provide instructions for returning the product.
3. Non-Eligibility for Returns/Exchanges
Customer Preferences: Returns or exchanges for reasons other than incorrect, damaged, or quality issues are not accepted. In such cases, the cost of return shipping will be borne by the customer.
4. Shipping Costs
Accepted Returns/Exchanges: For returns or exchanges due to incorrect or damaged goods, or quality issues, we will cover the shipping costs.
Non-Eligible Returns/Exchanges: For returns or exchanges not covered under our policy, the shipping charges will be the customer’s responsibility.
5. Refunds
Refunds will be processed upon receipt and inspection of the returned item. The refund amount will be credited to your original payment method, minus any applicable shipping charges if the return is not due to an error on our part.
6. Contact Us
For any questions or concerns regarding returns or exchanges, please contact us at Contactus@barqualified.com